Data protection

Why do we need customer information and how will it be used?

The Data Protection Act requires companies who process and retain information about their customers, to advise you how this information will be used.

Rowley Financial Solutions and any lenders to whom your application is submitted for a loan will use the details for the purpose of assessing your application and administering and enforcing any subsequent loan that may be granted. Lender includes its successors and assignees and those deriving title through it.

Rowley Financial Solutions confirm that any “sensitive data” obtained during the process, regarding criminal conviction about applicants as part of the risk profiling and for insurance purposes, will only be used for assessing risk, your eligibility for a mortgage or secured loan and for any contract of insurance.

Your rights and what security we use to protect your information

In order to comply with our obligations under the Data Protection Act of 1998, we follow strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorised access to that information. As an individual about whom details are held, you have the right to request in writing, upon payment of a fee, details which are held about you and the name and address of any organisation to which this company has disclosed your information. If there are any inaccuracies in this information, you have the right to ask this company to correct it. If you want to obtain a copy of the personal data we hold on you please write to the Compliance Officer, Rowley Financial Solutions, 9, Rowley Avenue, Stafford, Staffordshire. ST17 9AA enclosing your payment of £10 to cover our administration costs. As soon as we are satisfied as to your identity, we will send you, within 40 days, a copy of the data we hold concerning you.

Your consent

In using this web site you are consenting to Rowley Financial Solutions or any Lender(s) being entitled to use and process, by any medium, the information given by you in the application form and any other information about you which it may acquire during the lifetime of the loan (the data) for the following purposes:-

1. To provide the Data to and search files of one or more licensed credit reference agencies whether before, or during the lifetime of any loan granted to you by a Lender, who will keep a record of a search, to confirm the Data, and for the purposes of credit assessment or account administration.
2. To disclose the Data to credit reference agencies when requested by them for the consideration of any future applications for finance made by you for fraud prevention and/or tracing debtors. The agencies may also disclose the Data to other lenders for these purposes.
3. To disclose the Data to any other Lender and/or third parties (for example, debt counsellors and insurers) at any time for the purposes of assessing your application and administering and enforcing any subsequent loan whether during the course of this application or during the lifetime of any loan granted pursuant to such applications.

Credit Reference Agencies

The main credit reference agencies are: -

Experian Limited, Consumer Help Service, PO Box 8000, Nottingham, NG1 5GX

Equifax Plc, Credit File Advice Service, PO Box 3001, Glasgow, G81 2DT

The majority of lending companies use one or both of these agencies. Credit reference agencies keep a wide range of information including records of most county court judgements and bankruptcies. The lenders share information through the agencies providing a history of how punctually payments are being made or have been made. This information is usually held on file for 6 years. If you wish to see the information contained on your credit reference agency file you can do so in writing to the relevant agency. The agency must respond within 7 working days. There is a small fee of £2 and we recommend you send a postal order to ensure you receive a prompt response.

The information Commissioner provides a useful leaflet, which explains how to request changes to your credit reference file. You can obtain a copy of the free leaflet by writing to: -

No Credit Leaflet, P.O. Box 99, Nelson, BB9 8GS.